Legal

Refund & Cancellation Policy

Last updated: 27 September 2026 (your files when a plan ends)

This policy explains how to cancel an Adzora plan, when we refund a payment, and what happens if a payment fails. Adzora is a product of Codevel Technologies LLP, 3rd Floor, Jakotia Complex, Pochammaidan, Opp: Ratna Hotel, Warangal, Telangana 506002, India. Payments are processed by Razorpay.

Cancelling a plan

You can cancel any business’s plan at any time in the app under More → Plan & billing → Cancel plan. Only the account owner can do this.
Cancelling stops future charges. The business keeps working until the end of the period you have already paid for; nothing is deleted.
Changing to another plan takes effect at your next renewal date, so you are never charged twice for the same period.
You can undo a cancellation before the period ends by choosing Keep my plan.

Your files when a plan ends

Each plan allows a number of photos and videos and an amount of space. When you cancel (or move to a smaller plan), the Cancel screen shows what you hold today against what the new plan allows, before you confirm.
If you hold more than the new plan allows, nothing is deleted: your library becomes read-only — you can view, download or delete files, but not add new ones — and choosing a plan again restores full access at once.
We keep your files for 90 days after the plan ends and email you when it ends, 30 days before and 7 days before that date. Only after that may we remove the files above the Free allowance (keeping your newest ones), and we tell you what was removed.

Refunds

Charged in error. If you were charged twice for the same period, or charged an amount that does not match your plan, we refund the difference in full.
Service not delivered. If a fault on our side stopped your business from posting for most of a billing period, write to us within 7 days of that charge and we will refund it (in full or in proportion to the time affected).
Otherwise. A monthly plan is not refunded once its period has started, because the service is delivered immediately. Cancel before the renewal date to avoid the next charge.
AI-credit packs. If none of the credits in a pack have been used, you can ask for a refund within 7 days of the purchase. Used credits are not refundable. Credits you buy never expire.

To ask for a refund, email hello@adzora.co.in from your account’s email address with the invoice number (it starts with ADZ/) and a short reason. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method (UPI, card or netbanking) through Razorpay.
Your bank usually shows the refund within 5–7 working days after we issue it.

If a payment fails

Razorpay retries a failed renewal automatically, and we tell you in the app. You have a 7-day grace period during which the business keeps working.
If the payment still has not gone through after that, posting is paused for that business only — your other businesses are not affected and no data is deleted. Pay from Plan & billing and it resumes.

Contact

Questions about a charge or this policy: hello@adzora.co.in. See also our Terms of Service and Privacy Policy.

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